Returns

RETURNS

Your satisfaction is extremely important to us! If you are unhappy with your purchase for any reason, we will provide store credit or a full refund if the steps are followed below:
 
  • You must return your item within 14 days (Aus & NZ) and 21 days (Rest of World)
  • All tags must be attached and original packaging provided
  • Items must not be worn, damaged, altered or washed
  • You must contact us to organise a return before you send the item back and have us confirm that the return has been accepted - please email info@silkwolfe.com to organise this (you will need to pay for the return shipping)
  • If you would like to exchange an item for a different size or colour please let us know and we can organise this for you 
  • Sale items can be returned for store credit only which will be valid for 12 months
  • If you believe you have received a faulty item please email us at info@silkwolfe.com with photos and we work out the best solution 

 

If you have any initial questions regarding sizing of the products, colours etc please don't hesitate to contact us. 

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